Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies help us remember your preferences, understand how you use our website, and provide you with a better, more personalized experience.

2. How We Use Cookies

Calm Returns uses cookies to:

• Ensure our website functions properly and securely
• Remember your cookie preferences and settings
• Understand how visitors interact with our website
• Improve our website performance and user experience
• Provide personalized content and advertisements
• Analyze website traffic and usage patterns
• Remember items in your booking process

3. Types of Cookies We Use

3.1 Necessary Cookies

These cookies are essential for the website to function properly. They cannot be switched off in our systems as they are required for basic website functionality.

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

3.3 Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an advertisement.

4. Third-Party Cookies

Some cookies on our website are set by third-party services that appear on our pages. These may include:

4.1 Google Analytics

We use Google Analytics to analyze website usage. Google Analytics uses cookies to help analyze how users use our site. The information generated about your use of the website (including your IP address) will be transmitted to and stored by Google.

You can opt-out of Google Analytics by visiting: Google Analytics Opt-out

4.2 Social Media Platforms

We may embed content from social media platforms such as Facebook, Twitter, and Instagram. These platforms may set cookies when you interact with their content on our website.

4.3 Payment Processors

When processing payments, we use secure third-party payment processors who may set cookies to ensure secure transactions and prevent fraud.

5. Cookie Duration

Cookies can be categorized based on how long they remain on your device:

5.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They help us remember your actions during a single browsing session.

5.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They help us recognize you as a returning visitor and remember your preferences.

6. Managing Your Cookie Preferences

6.1 Cookie Consent Manager

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Accept only necessary cookies
• Customize your cookie preferences

6.2 Browser Settings

You can also control cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Preferences > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

6.3 Mobile Devices

• iOS Safari: Settings > Safari > Block All Cookies
• Android Chrome: Chrome Menu > Settings > Site Settings > Cookies

7. Impact of Disabling Cookies

While you can disable cookies, please note that doing so may affect your website experience:

7.1 Necessary Cookies Disabled

• Booking process may not function properly
• Security features may be compromised
• User preferences will not be remembered

7.2 Analytics Cookies Disabled

• We cannot improve website performance based on usage data
• Website optimization may be less effective

7.3 Marketing Cookies Disabled

• You may see less relevant content and advertisements
• Social media features may not work properly
• Personalized experiences will be limited

8. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

8.1 Web Beacons

Small invisible images used in emails and web pages to track user engagement and email delivery.

8.2 Local Storage

HTML5 local storage that allows websites to store data locally within a user's browser.

8.3 Pixel Tags

Small code snippets that help track user behavior and measure advertising effectiveness.

9. International Data Transfers

Some of our third-party cookie providers may transfer data outside the UK. When this occurs, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by UK authorities
• Standard contractual clauses
• Binding corporate rules
• Certified data protection schemes

10. Your Rights

Under UK data protection law, you have rights regarding cookies and the data they collect:

• Right to be informed: This policy explains our cookie usage
• Right to consent: You can choose which cookies to accept
• Right to withdraw consent: Change your preferences at any time
• Right to access: Request information about data collected via cookies
• Right to erasure: Request deletion of data collected via cookies

11. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify users through our website banner
• Send email notifications for material changes (where applicable)
• Update our cookie consent manager

We encourage you to review this policy periodically to stay informed about our cookie practices.

12. Contact Us

If you have questions about our cookie practices or this policy, please contact us: