Send Us a Message
Contact Information
Phone
Monday to Friday: 9:00 AM - 6:00 PMSaturday: 9:00 AM - 4:00 PM
Sunday: Closed
Address
478 Jacob Spurs
Scarlettberg DD8 1LR
United Kingdom
Booking Information
- Advance Booking: Recommended 2-4 weeks ahead
- Group Bookings: Call for special rates (10+ people)
- Private Charters: Book 6-8 weeks in advance
- Emergency Contact: +44(0)7700 900 123
Frequently Asked Questions
How far in advance should I book?
We recommend booking 2-4 weeks in advance for day trips. Private charters and special events should be booked 6-8 weeks ahead. Peak season (summer months) and holiday periods require earlier booking.
What's included in the ticket price?
All day trip tickets include the round-trip steam train journey, dining car service, complimentary afternoon tea, historical commentary, and a souvenir certificate. First-class tickets also include champagne service.
Are your trains wheelchair accessible?
Yes, we have wheelchair accessible carriages on all our routes. Please inform us of any accessibility requirements when booking so we can ensure the best possible experience.
What happens if the weather is bad?
Our steam trains operate in most weather conditions. Services are only cancelled in extreme weather for safety reasons. If we cancel due to weather, you'll receive a full refund or can reschedule at no extra cost.
Can I bring children on the trains?
Absolutely! Children love our steam trains. We offer discounted child tickets (ages 3-15) and infants under 3 travel free. High chairs and children's menus are available in the dining car.
Do you offer group discounts?
Yes, we offer special rates for groups of 10 or more people. Contact us directly to discuss group bookings, educational discounts, and customized experiences for your group.